Q1.How often should I clean the machine?
A1.We recommend that you clean the machine daily with our sanitation spray.
Q2.Can some parts be cleaned in the dishwasher?
A2.The used capsule container, the drip tray and cupholder can be cleaned in the dishwasher.
Q3.When should I empty the used capsule container?
A3.When the bin symbol blinks on the display.
Q4.When should I empty the drip tray?
A4.Daily or when all the display symbols light up.
Q5.Can I switch off the machine at night or for the weekend?
A5.We recommend keeping the machine on at all times so it is always ready for immediate use.
Q6.How long after switching the machine on will the machine be ready for use?
A6.The machine should be ready for full use within 30 minutes, depending on the room temperature.
Q7.My machine is fed by a water bottle. How do I know when the water bottle needs replacing?
A7.A water symbol will show on the display when no more water remains in the bottle.
Q8.How should I keep water bottles?
A8.When in place on the bevyz machine, water bottles should be kept away from direct sunlight. Spare water bottles should be stored in a cool dark place.
Q9.Should I return empty water bottles to Bevyz?
A9.No, they should be returned to your water bottle supplier.
Q10.How often does the filter need to be changed?
Q11.Can I change the filter?
A11.No. This should be done by a Bevyz technician. Please contact your dealer.
Q12.How do I know when to change the carbonation cylinder?
A12.A symbol on the display will light up when the cylinder is empty. One cylinder provides between 500 and 750 servings depending on drinks and cup sizes chosen.
Q13.How do I change the carbonation cylinder?
A13.Open the left side panel, unscrew the empty cylinder and replace it with a new one. Empty cylinders should be returned to Bevyz for refilling.
Q14.Where should I store spare carbonation cylinders?
A14.They should be kept in a cool and dry place away from direct sunlight.